Privacy Policy

Sydney Valuation ("we", "us", or "our") provides independent property valuation services across Greater Sydney. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For the purposes of this policy, our contact details are set out in the "Contact Us" section below.

We collect personal information that is reasonably necessary to provide our valuation services and to operate our business. This may include:

• Your name, email address, telephone number, and postal address;
• Details of the property to be valued, including its address and ownership details;
• The purpose of the valuation (for example, family law, capital gains tax, mortgage security, or probate);
• Information you provide when you contact us through our website enquiry form, by email, or by telephone;
• Technical information automatically collected when you visit our website, such as your IP address, browser type, and pages viewed.

We use the personal information we collect to:

• Prepare and deliver property valuation reports;
• Respond to your enquiries and provide quotes;
• Communicate with you about your matter, including arranging property inspections;
• Meet our legal, regulatory, and professional obligations, including those of the Australian Property Institute and NSW Fair Trading;
• Improve our website and services.

We do not sell your personal information. We may disclose your information to third parties only where necessary to provide our services or comply with the law, including:

• Your appointed legal practitioners, accountants, or financial institutions, where you have instructed or authorised us to do so;
• Courts, tribunals, and government agencies where a valuation is prepared for legal or statutory purposes;
• Service providers who assist us in operating our business (such as IT and email providers), subject to appropriate confidentiality obligations;
• Regulatory or law enforcement bodies where required or permitted by law.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain valuation records and associated personal information for the period required by our professional standards and applicable law, which may be several years after a valuation is completed. When information is no longer required, we take reasonable steps to destroy or de-identify it.

Our website uses cookies and similar technologies to understand how visitors use the site and to improve their experience. You can disable cookies through your browser settings, although some parts of the site may not function as intended if you do so.

We use Google Analytics, a web analytics service provided by Google LLC, to collect anonymised statistical information about how visitors interact with our website (such as pages viewed, time on site, approximate location, and the type of device and browser used). Google Analytics sets cookies and may process this information on servers outside Australia. We do not use it to identify individual visitors.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). For more information about how Google handles data, see Google's Privacy Policy at policies.google.com/privacy.

We also use Vercel Analytics, provided by Vercel Inc., to measure website traffic and performance. Vercel Analytics collects aggregated, anonymised usage data and does not use cookies or track individual visitors across websites. For more information, see Vercel's Privacy Policy at vercel.com/legal/privacy-policy.

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make such a request, please contact us using the details below. We may need to verify your identity before providing access.

If you have a concern about how we have handled your personal information, please contact us in the first instance and we will endeavour to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date of the most recent revision shown above.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Sydney Valuation
15 Campbell Street, Balmain, Sydney NSW 2041
Phone: 0400 179 158
Email: info@sydneyvaluation.com